Refund Policy for MoverzMarket
Effective Date: 04/13/2023
At MoverzMarket, we strive to provide excellent services for our customers. However, we understand that there may be circumstances where a refund is requested. This refund policy outlines the conditions under which refunds may be granted.
Refund Requests:
If you wish to request a refund for services provided by MoverzMarket, please contact our support team at support@moverzmarket.com within [number of days] days from the completion of your move. Please provide your name, contact information, and details of your request, including the reason for the refund.
Refund Eligibility:
Refund requests may be considered in the following situations:
Service Failure: If MoverzMarket fails to provide the services as agreed upon in the contract, such as missing or damaged items, failure to meet agreed-upon deadlines or other significant failures in service delivery.
Canceled or Rescheduled Move: If you cancel or reschedule your move with MoverzMarket at least [number of days] days before the scheduled move date.
Overpayment: If you have made an overpayment for services rendered by MoverzMarket.
Refund Process:
Once your refund request is received, our support team will review it and notify you of the decision. If your refund request is approved, we will process the refund within [number of days] days to the original payment method used for the transaction. Please note that the timing of the refund may vary depending on your financial institution.
Refund Denials:
MoverzMarket reserves the right to deny refund requests in the following situations:
Service Completion: If the services have been completed as agreed upon in the contract, and there are no significant failures in service delivery.
Cancellation or Reschedule within [number of days] days of the scheduled move date.
Dispute Resolution: If the refund request is a result of a dispute that is being addressed through a formal dispute resolution process, such as legal or mediation.
Violation of Terms of Service: If the refund request is a result of a violation of MoverzMarket’s terms of service or policies by the customer.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our support team at support@moverzmarket.com. We will be happy to assist you.
Note: This refund policy is effective as of the date mentioned above and may be updated or modified at any time without prior notice. Please review the refund policy periodically for any changes.
